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AuraPet is a Canadian-based pet wellness brand focused on providing high-quality supplements and wellness products designed to support your pet’s health and well-being.
AuraPet is legally based in Quebec, Canada.
Our products are formulated with care and quality in mind. However, every pet is unique. We always recommend consulting your licensed veterinarian before introducing new supplements or wellness products into your pet’s routine.
Our products are designed for general wellness support and are not intended to diagnose, treat, cure, or prevent disease. Always consult your veterinarian for medical advice specific to your pet.
We accept secure online payment methods available at checkout. Payments are processed by trusted third-party providers. AuraPet does not store full credit card details.
Orders may only be canceled or modified if they have not yet been processed or shipped. Please contact us immediately at aurapet.brand@gmail.com.
Yes. You will receive:
We currently ship within Canada / USA.
Orders are typically processed within 1–3 business days.
Standard shipping delivery time is approximately 3–7 business days after shipment.
Delivery times may vary depending on your location and carrier delays.
Once your order ships, you will receive a tracking number via email (when available).
Shipping delays caused by carriers, weather, or peak periods are outside our control. If you believe your package is lost, contact us and we will assist you.
Please:
AuraPet is not responsible for packages marked as delivered but lost or stolen afterward.
We accept returns of:
Due to health and safety reasons, opened consumable products cannot be returned.
Please contact us within 48 hours of delivery with photos and your order number. We will review and offer a replacement, store credit, or refund if applicable.
Approved refunds are processed back to the original payment method and may take 5–10 business days, depending on your bank or payment provider.
We aim to make thoughtful sourcing and packaging decisions where reasonably possible. However, we do not claim to be 100% sustainable or carbon neutral. Sustainability is an ongoing journey for AuraPet.
We carefully select ingredients designed to support pet wellness. For specific ingredient details, please refer to individual product pages.
Always consult your veterinarian before combining supplements with medications.
Results vary depending on your pet, their condition, and consistent use. Some pets may respond quickly, while others may take longer.
Pet preferences vary. For unopened products, you may request a return according to our Returns Policy. Opened consumable products are not eligible for return.
We use reasonable administrative and technical safeguards to protect your information. Please review our Privacy Policy for full details.
No. AuraPet does not sell personal information.
Only if you opt in. You can unsubscribe at any time using the link in the email.
AuraPet does not offer SMS marketing.
